Effective Date: 01-Jan-2025
At Dinesh Album, we understand that duplicate purchases of digital products can happen by mistake. To ensure a smooth experience, we have outlined our policy for handling such cases below.
1. What Constitutes a Duplicate Purchase?
A duplicate purchase occurs when the same customer purchases the same design template more than once, either in a single transaction or separate transactions.
2. Eligibility for Resolution
You may be eligible for a refund or credit for a duplicate purchase if:
- The same product has been purchased multiple times using the same email address or account.
- The duplicate purchase is identified and reported within 7 days of the transaction.
3. How to Report a Duplicate Purchase
If you believe you have made a duplicate purchase, please follow these steps:
- Contact Support: Email us at dineshmoharle5@gmail.com with the subject line "Duplicate Purchase Issue."
- Provide Details: Include your order numbers, the product name, and the email address used for the transactions.
- Response Time: Our support team will review your request and respond within 7 business days.
4. Resolution Options
- Refund: The amount for the duplicate purchase will be refunded to your original payment method.
- Store Credit: The duplicate purchase amount can be credited to your account for future purchases.
5. Non-Refundable Cases
We may deny a refund or credit for duplicate purchases in the following situations:
- The purchases were made using different accounts or email addresses.
- The issue was not reported within the specified 7 days period.
- The claim is found to be fraudulent or invalid.
6. Preventing Duplicate Purchases
To avoid duplicate purchases, we recommend:
- Double-checking your order before confirming payment.
- Using the same account or email address for all purchases to track your order history.
- Contacting our support team if you're unsure about a previous purchase.
7. Contact Us
If you have questions about this policy, feel free to contact us:
- Email: dineshmoharle5@gmail.com
- Phone: +91 84219 60235
- Address: Shri Krupa Apartment, H no. 59, Near Ratan Taori Hospital, Aazamsahah Layout, Ganesh Nagar, Nagpur, Maharashtra 440024
8. Policy Updates
This policy may be updated from time to time. The latest version will always be available on our website.