Effective Date: 01-Jan-2025
At Dinesh Album, we are committed to providing high-quality photo design templates and ensuring customer satisfaction. However, due to the digital nature of our products, specific terms apply to returns and refunds.
1. Digital Product Policy
All photo design templates sold on our website are digital and delivered electronically. Once a template is downloaded or accessed, it cannot be returned.
2. Eligibility for Refunds
Refunds will only be issued under the following circumstances:
- Defective or Corrupted Files: If the purchased template is defective, corrupted, or cannot be accessed after purchase, and we are unable to provide a replacement. If we receive the payment for a product you purchased but cannot download, we will resend the download link to your registered email address after verifying the details.
- Duplicate Purchase: If you accidentally purchase the same template more than once. Ensure you provide correct details while purchasing, and the invoice should reflect the duplicate purchase.
- Non-Delivery of Product: If the email containing the download link fails to reach you, and our support team cannot resolve the issue.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after purchase.
- Incompatibility with your software or device (please check product specifications before purchase).
- Lack of usage or dissatisfaction due to personal preferences.
- Attempted unauthorized use or modification of the templates.
4. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact Support: Email us at dineshmoharle5@gmail.com within 7 days of purchase.
- Provide Details: Include your order number, the product name, and a detailed explanation of the issue.
- Response Time: Our team will review your request and respond within 7 business days.
5. Resolution Process
- Approved Refunds: If your refund request is approved, the amount will be credited to your original payment method within 7 days.
- Replacements: Replacement will be done within 3 business days and replacement will be done vai emails only.
6. Contact Us
For questions or concerns about our return and refund policy, please contact us:
- Email: dineshmoharle5@gmail.com
- Phone: +91 8421 960235
- Address: Shri Krupa Apartment, H no. 59, Near Ratan Taori Hospital, Aazamsahah Layout, Ganesh Nagar, Nagpur, Maharashtra 440024
7. Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.
Shipping is not applicable for us.
Refund is not applicable for us.